Online repair order
- Create an online repair order by taking a picture of VIN or license plate.
- Upload videos and pictures of the exterior check.
- Provide your customers with an order checklist online.
- Inform your customers about additional repairs and the resulting costs.
Landing page for customers
- Your customers receive an encrypted link via email or SMS to their personal landing page (website), where they can view all information about the order at any time.
- PayMail Automotive sends an automatic notification with every status update.
- Your customers can approve order changes directly and legally binding via the landing page.
Integrated chat & notifications
- Communicate directly with your customers via chat – either with text or voice messages.
- In addition, you can also chat and write messages regarding the order internally.
- Your responsible service consultant will receive a notification for every status update, such as for incoming payments.
- Send your customers the invoice by e-mail when the repair is completed.
- Your customers can conveniently pay the invoice online – with the payment method of their choice.
- After the transaction is completed, you can send your customers a customer satisfaction survey.
Key box pickup
- Your customers can choose to pick up their vehicle outside business hours after payment has been made.
- Communicate all necessary information about the key box pickup.
- On the landing page, customers receive the description of the location, an image of the box and the required code.
The advantages of PayMail Automotive
Offer your customers a contactless, fully digital repair experience
Increased customer satisfaction
Full transparency and ongoing communication, anytime, anywhere.
Complete cost control
No unpleasant situations due to unclear additional expenses.
Precious time saved
Avoid long queues at the service desk thanks to online payment.
Efficient handling of payments
Online payment is safe for you and convenient for your customers.
Top service despite social distancing
Be close to your customers although physical contact is difficult.
Save resources with paperless
Get started quickly and easily with PayMail Automotive
Register your company with PayMail Automotive.
Set up user accounts
Create user accounts for your employees.
Train your employees with our methodology.
We support you with marketing materials.
Unique customer service
Offer a fully digital and contactless customer experience.
PayMail Automotive creates a better service experience for your customers and a relaxed working experience in your team. Freed up creativity and increased customer satisfaction offer you competitive and cost advantages. At its core, PayMail Automotive ensures simpler processes and easier communication.